When you contract a SLOT INTERNATIONAL LTDA. service, you provide us with some personal data in order to enable its operation. We value the security of your data, respect for your privacy and transparency with you and, for this reason, we have dedicated this document to explaining how your personal data will be processed and what measures we apply to keep it safe. According to the definition provided by the General Data Protection Law “LGPD” (Federal Law No. 13.709.2018), most of the time we will be the controller of your information, and are therefore responsible for defining what happens to this data and for protecting it.
Para facilitar a compreensão desta política, todas as vezes que encontrar os termos “nós” ou “nossos”, estamos nos referindo ao controlador dos seus dados pessoais, ou seja, Slot, e todas as vezes que ler “usuário”, “você”, “seu” ou “sua”, nos referimos a você, nosso cliente ou usuário das nossas plataformas.
WHAT DATA IS COLLECTED
During your experience we may collect different types of personal data, either automatically for the purpose of checking, monitoring and control, or provided directly by you, for example to complete your registration. See below which personal data we may collect and in each situation:
During registration:
Full name;
Photo;
CPF number;
E-mail address;
Cell phone number;
Date of birth;
Address data.
IP address;
Information about the device used for browsing;
Products and categories searched or viewed;
Count of views;
Pages visited on other sites.
Below is some information that will only be accessed if you authorize us to do so. You can revoke this authorization at any time.
When using certain features of our site.
Geolocation;
Access to your contact list;
Access to the camera.
Other information that may be collected:
Social login information, if you register through a social network account, such as Facebook and Google, and authorize this collection;
Information about you that has been made public by you or is publicly available;
Information we collect from third parties such as, for example, supplements to your registration data (name, affiliation, date of birth, CPF, telephone number, address, among others), scores generated by credit agencies, whether you are on any Politically Exposed Person (PEP) list or any alert list (such as OFAC, UNSC and other international lists), among others.
Information we receive from partners for the delivery of products purchased on partner platforms, such as redemption of products in loyalty programs or any other platform on which we offer our catalog of products and services.
Informações fornecidas por você, voluntariamente, como por meio de comunicações com Slot em redes sociais ou em comentários e avaliações de produtos.
Copies of documents sent by you such as proof of residence, bank details or a copy of an identity document, generally used to prove your registration or validate your identity.
HOW WE USE YOUR PERSONAL DATA
We use personal data to guarantee quality service and a better experience. We list below the purposes for which we may use your personal data:
Registration data:
To enable the provision of the various services available on our website
To deal with requests and queries in our Call Center.
To correctly identify the User.
To send you the products you have purchased or communications about offers.
To contact you when necessary. This contact can cover a variety of subjects, such as communication about promotions and offers, answering questions, responding to complaints and requests, updates on orders placed and delivery information.
To help diagnose and solve technical problems.
To develop new features and improvements, enhancing your experience with our available services.
To consult your information in credit agency databases.
To carry out investigations and measures to prevent and combat crime, fraud, financial crime and money laundering and/or terrorist financing.
To ensure compliance with a legal or regulatory obligation or to guarantee the regular exercise of rights. In these cases, we may even use and present the information in judicial and administrative proceedings, if necessary.
To collaborate with compliance with a court order, competent authority or supervisory body.
Geolocation:
To identify the physical stores closest to you.
Display personalized ads.
To send contextualized push messages (1).
To assist in analyses that can be used to protect your account and increase the level of security of your registration data, or to prevent possible fraud.
Contact List and Camera:
To make the site's functionalities and features available.
Navigation data:
To help diagnose and solve technical problems.
To develop new features and improvements, enhancing your experience with our available services.
WITH WHOM WE MAY SHARE PERSONAL DATA
In order to carry out the activities listed above, whenever necessary, we may share your personal data with other companies in our group, with service providers, partners or with regulatory bodies. We never sell personal data. Below is a summary of these possibilities:
Service providers: In order for us to be able to make our products available and provide our services with quality, we rely on the collaboration of various service providers, who process the personal data collected on our behalf and in accordance with our instructions. These service providers work mainly to help us with anti-fraud analysis, payment intermediation, marketing campaign management, database enrichment and cloud storage.
Judicial, police or governmental authorities: we must provide personal data of Customers and/or Users in compliance with a court order, requests from administrative authorities, legal or regulatory obligation, as well as to act collaboratively with governmental authorities, generally in investigations involving illegal acts.
Potential buyers: we may share your personal data with other companies to which a sale or transfer of part or all of the commercial activity, business or operation is concluded. If the sale or transfer is not consummated, we will ask the potential buyer not to use or disclose your personal data in any way or form, and to delete it completely.
STORAGE AND SECURITY OF PERSONAL DATA
We store your data securely in data centers located in Brazil and abroad. In the case of storage abroad, all applicable legal measures are adopted, in compliance with the General Data Protection Law and its future regulations, guaranteeing the protection and privacy of your personal data.
We have adopted the best techniques to protect the personal data collected from unauthorized access, destruction, loss, alteration, communication or any form of inappropriate or unlawful processing, including encryption mechanisms. Please note, however, that no platform is completely secure. If you have any concerns or suspect that your data is at risk, please contact us through our service channels and we will be happy to assist you promptly.
Your personal data will be kept for as long as you are an active customer. After this period, we may store your personal data for an additional period for auditing purposes, to enable compliance with legal or regulatory obligations. We will retain your data for as long as necessary, respecting the time limits set out in the applicable legislation.
COOKIES AND TRACKING TECHNOLOGIES
We may use certain monitoring technologies to collect information on activities carried out on our platforms in an automated way. The information collected through such technologies is used to perform application performance metrics, identify usage problems, capture User behavior in general and collect content impression data.
Below are some of the technologies that may be present:
Cookies: a cookie is a small file added to the User's device to provide a personalized experience when accessing the platform. Cookies help analyze internet traffic and allow us to know when the User has visited a specific site. A cookie does not give access to a computer or reveal information other than the data the User chooses to share with us.
Pixels: pixels are pieces of installed JavaScript code added to our applications, websites or in the body of an email, for the purpose of tracking and collecting information about users' activities, allowing us to identify their patterns of access, browsing, interest and product purchases, and optimizing used to target content.
Web beacon: web beacon is a technique that allows you to map who is visiting a particular web page, identifying user behavior with different websites or web servers.
Analytics tools: these tools can collect information about how Users visit one of our pages, which sessions they visit and when they visit those pages, other sites that have been visited before, among others.
INTERNATIONAL TRANSFER OF PERSONAL DATA
Some of your personal data may be transferred to other countries, for example, when we use cloud computing services for data processing or storage, located outside Brazil.
YOUR RIGHTS AS A DATA SUBJECT
Transparency about the processing of your personal data is a priority. In addition to the information provided in this Privacy Policy, you can also exercise the rights provided for in the General Data Protection Law, including:
Confirmation of the existence of personal data processing.
Access to personal data.
Revocation of consent.
Correction of incomplete, inaccurate or outdated personal data.
Deletion of personal data processed with consent or that is unnecessary, excessive or when you believe that any point of the LGPD has not been complied with.
Information on the hypotheses and with which companies, partners and other institutions we may share or receive personal data relating to you.
Information on the possibility of not providing consent and the consequences of refusing, where applicable.
All requests will be handled free of charge, and will be subject to a prior assessment of your identity and the feasibility of compliance, in order to comply with any obligations that prevent the complete fulfillment of requests from right holders.
RETENTION AND DELETION OF YOUR PERSONAL DATA
We will treat your personal data with high levels of protection and guarantee your privacy for as long as you are our customer, browsing our platforms and using our services, or a potential customer with whom we share our product and service offers.
Where applicable, and even if you choose to delete your personal data from our registration database, the site may retain some or all of your personal data for additional periods in order to comply with legal or regulatory obligations, for the regular exercise of rights, possible legal actions, auditing purposes of various kinds, or other periods defined and substantiated by legal bases that justify the retention of this data.
CHANGES TO THIS PRIVACY POLICY
We are constantly seeking to improve our customers' experience. As such, our personal data processing practices may change with the addition of new features and services.
We value transparency in the way we treat your personal data. Whenever any relevant condition of this Privacy Policy is changed, these changes will be valid, effective and binding after the new version is published on our website. These changes will be communicated through one of the channels you provided during your registration (email, SMS, WhatsApp and others).
CONTACT US
Whenever you have any questions about this Privacy Policy, even after reading it, or need to interact with us on matters involving your personal data, you can do so:
Updated: July 30, 2024.
Slot International Ltda.
